Due Diligence Systems Review

Objective

Our client specialises in Mechanical Services and had been considering the purchase of an additional Mechanical Services Field Service business. They had some concerns about the maturity of internal systems and processes. so they weren’t confident that the figures and data presented by the business were as robust as suggested.

We were engaged to perform a detailed Systems Review, including both IT systems and business process, as part of their Due Diligence processes. The main requirement was to collect some deep-dive information in a very short time frame, with the added restriction of limited access to key staff. Only staff with awareness of the sale could be included.

Solution Delivery

• A face-to-face formal questionnaire to analyse key points during available resource time. The questionnaire ensured that we could cover critical paths and discuss them with the right level of detail. Our aim was to ensure that we covered both general system requirements, as well as commonly encountered business pain points in Field Services.
• We used the discussions to flesh out the business processes. This included anything unique to this particular Field Service business, such as Customer Contract requirements.  Time limitations meant that we couldn’t conduct full process mapping sessions with staff. We took detailed notes during the face-to-face sessions, so that we had enough information to review later.
• After we had finished the face-to-face sessions, we then reviewed the questionnaire results and the process notes. At this point, it was possible to build a detailed Current State process map document. This Current State process map document covered all the business department processes, from new job receipt through to cash collection and supplier payment.

Achievements

• We were able to highlight potential issues in the business processes and areas needing some review in the future. Critically, we were ble to verify that the current methods used to manage and record data and financials were accurate.
• This meant that our client could proceed with the purchase with a greater level of confidence.
• The clear process map gave the new owners the ability to identify and implement business improvements over time.

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