Objective
Our client needed to seamlessly integrate the Corrigo Facilities Management Platform with their internal ERP and Service software. They were a National provider of HVAC, fire and bundled MFEP Maintenance and Essential Services. The integration had to encompass accurate data management between systems, so that the client-internal software received required inputs for user processes. It also had to include Customer Contract specific needs.
They engaged us to design and build the integration, as well as design and implement the corresponding process changes.
Solution Delivery
- We built a complete integration of the client’s ERP / Service Management system, including Mobile Field Service application, with CorrigoPro. This included:
- technical mapping between systems,
- development of all integration programs,
- determination and review of back-end process changes;
- customisations within the ERP required to support the integration and subsequent process change.
- We included any Service Contract specific variations from customer to customer. This was covered in integration programs, as well as with customised mapping tables in the ERP, and with process changes.
Achievements
- We worked closely with Corrigo Pro Direct so that we could remove any double handling of data from the processes.
- All work, from generation of scheduled maintenance attendances, asset tracking, work order management through to invoicing was able to be completed from their ERP and Field Service functions with seamless data transfer to Corrigo.
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