Almost everyone I talk to in the Service Industries is looking for the ideal Field Service Mobility solution for their business. However, when I ask them what that means, their definitions of Field Service Mobility vary greatly. Some see Mobility as the equivalent of a paper service docket on an iPad; others see Mobility as the ability to capture photo …
Three Tips for choosing the right Field Service Mobility solution
So you want a field service mobility product for your service business? You’ve seen lots of glossy, shiny options in the market and they all seem to sing, dance and juggle their way to Field Service heaven. But now you have to make a decision. How can you possibly choose between all the incredible options out there? Everyone tells you …
Mobile Apps to Decrease Costs and Increase Customer Service
A recent article in the Wall Street Journal highlighted what we’ve suspected for some time: Apps are the new Corporate Tool for Cost-Cutting. Apps aren’t just getting used to provide enhanced customer service or to improve workflow, that they are also getting used to replace real staff. There’s the international shopping centre chain who has realised they can use an …
You must be logged in to post a comment.