Objective Our client, a multi-discipline infrastructure services partner, had recently been through a Field Service Mobility Selection process. They wanted to develop a bespoke Field Service Mobility solution. This was their third attempt at implementing this type of software. The last two attempts had failed, based on their lack of functional and technical design requirements. This project ended up being …
Service Management Software Selection
Objective Our client works in Mechanical Services Field Service and had worked closely with their Service Management Software vendor for many years. They had paid for many changes to the core product, which were specifically aimed at market distinction. Unfortunately, their Service Software vendor wanted to move away from an on-premise model to a cloud-based offering. In order to do …
Business-Specific Field Service Mobility Application
Objective Our Field Services client specialises in Mechanical Services. The National Service Manager (NSM) was looking for a Field Service Mobility solution. There was an App option which was part of the Service module in their ERP, but it didn’t meet their process needs. He had found alternative options, but they all required use of the accompanying Field Service Management …
Bespoke Field Service Mobility Solution
Objective Our Client for this project has a business that operates in a fairly unique environment, where many locations have no wireless network or access to mobile networks. They needed a Field Service Mobility solution, but one which could work in this very restrictive “minimal network” environment. The Field Service Mobility solution needed to be able to operate completely offline, …
ERP Software Implementation Program Management
Objective Our client, an engineering, building and construction company, was in the process of rolling out a new ERP system. They’d encountered many challenges with the project. The business roll-out included nineteen reporting legal entities, covering a very diverse range of businesses. It required functionality across end to end building and construction. The internal PM had struggled with the process, …
Field Service Mobility Implementation
Objective A national provider of HVAC, fire and bundled MFEP Maintenance and Essential Services required the urgent implementation of a Field Service Mobility solution in order to meet their client needs. This project required both back-end and in-the-field process changes in order to successfully rollout the solution as well as meet client data requirements. We were asked to assist with …