Objective Our client, a multi-discipline infrastructure services partner, had recently been through a Field Service Mobility Selection process. They wanted to develop a bespoke Field Service Mobility solution. This was their third attempt at implementing this type of software. The last two attempts had failed, based on their lack of functional and technical design requirements. This project ended up being …
Expansion of the API Integrator – custom Middleware
Objective We have a long-term client who has been undergoing a time of significant change. This change was bringing in new software systems, as well as modified business processes. As part of the implementation of the new software, Senior Management wanted to avoid manual integration. They also wanted to allow for software systems to easily talk to each other, where …
Business-Specific Field Service Mobility Application
Objective Our Field Services client specialises in Mechanical Services. The National Service Manager (NSM) was looking for a Field Service Mobility solution. There was an App option which was part of the Service module in their ERP, but it didn’t meet their process needs. He had found alternative options, but they all required use of the accompanying Field Service Management …
Supplier Catalogue Software – direct to Project Construction Materials
Objective Our Construction industry client had ongoing challenges with the way their ERP allowed them to record project materials. They had a mix of quantity-tracked warehouse items, tracked consumables and supplier items price lists used for procurement. They had previously attempted to work around their ERP software shortcomings by recording every item as a system inventory item. However, over time …
Bespoke Client Asset Repair Software
Objective Our client specialises in repairs of customer owned, mobile assets and equipment, predominantly from within the Mining industry. Over time, they had developed some specific internal and external processes that had become critical to meeting customer requirements, but were managing these requirements in Excel. They searched for an “off the shelf” software package that covered these industry-specific requirements, but …
ERP Upgrade Project Management
Objective Our client, a National Mechanical services provider, was keen to upgrade their whole-of-business ERP software to the most current release. They run a lean internal IT team, so knew that internally resourcing the project would be impossible. Additionally, due to the size of the business and the range of the functionality, they needed a detailed testing regime. They engaged …
Redevelopment of Business Critical ERP Customisations
Objective A National Transport business had been stuck on a very old legacy version of their ERP software. A change (or two) in ownership had meant that it had been impossible to get budget to upgrade to a more current version. Unfortunately, there were ongoing issues with badly designed legacy customisations, along with an outdated database infrastructure. They also had …
Bespoke Business Software Design
Objective An insurance-affiliated Building Services company had outgrown existing systems and wanted to extend current back office processes into the field. The highly specific industry requirements meant that bespoke design was required. They engaged us to help them document their solutions requirements, as well as determine best options for their Field Service Strategy. Solution Delivery We defined and documented current …
Optimising ERP to Streamline Business Process
Objective The business owners had acquired their business upon exit from a larger, multi-national, entity and had inherited an ERP configured for a more complex environment. The owners were seeking to remove complexity, unnecessary customisations and system restrictions that were causing process roadblocks. It was also seen as an opportunity to improve the system efficiency and make use of functionality …