Objective Our client, a multi-discipline infrastructure services partner, had recently been through a Field Service Mobility Selection process. They wanted to develop a bespoke Field Service Mobility solution. This was their third attempt at implementing this type of software. The last two attempts had failed, based on their lack of functional and technical design requirements. This project ended up being …
ERP to CRM Integration
Objective Our client is a leader in Hospitality Services and part of an international Group. Their Asia Pacific Marketing Department selected a new CRM package for Sales staff across the region. This new CRM software was not affiliated with their ERP software. This meant that there was no OOTB integration. They quickly identified that creating and maintaining two separate customer …
Supplier Catalogue Software – direct to Project Construction Materials
Objective Our Construction industry client had ongoing challenges with the way their ERP allowed them to record project materials. They had a mix of quantity-tracked warehouse items, tracked consumables and supplier items price lists used for procurement. They had previously attempted to work around their ERP software shortcomings by recording every item as a system inventory item. However, over time …
M&A ERP Harmonisation
Objective Our client, a vertically integrated telecommunications provider operating in Australia and New Zealand, had committed to its shareholders to streamline internal systems. We had completed an initial strategy document for them, that was then used to select the ERP to be used across the business. We were engaged to assist them with the rollout, working with the vendor as …
ERP Server Changeover Assistance
Objective Our client, an international multi-technical Services businesses, had been running their primary ERP on a server that had reached end of life several years prior. Various attempts had been made to initiate a server replacement project, over several years, but had never eventuated. Each time the idea was broached, internal IT staff became very nervous about the effort and …
eCommerce ERP Integration
Objective Our client, an ANZ business specialising in lifting and materials handing equipment, realised they need a B2B sales platform in order to better manage their customer needs. They initially embarked on a review of out-of-the-box eCommerce platforms, pre-built to work with their internal ERP. This process occurred in conjunction with their ERP vendor, however, their ERP vendor struggled to …
Project and Change Management – Netsuite Professional Services
Objective Our client, an engineering consultancy, had recently selected a new billing and project management software system – Netsuite. The new software was to replace an unsuccessfully implemented replacement for an old, home-grown projects system. The original system was unstable, but it was universally loved by the directors and staff. The interim replacement was universally hated! Additionally, the cut-over to …
Database Cleanse and ERP Upgrade Management
Objective An ANZ business specialising in lifting and materials handling equipment suspected they were ineffectively running their chosen ERP. They couldn’t produce adequate Operational or Financial reports from the system. Users were regularly generating system errors. The ERP software was not actively working for the business. It had become a meaningless peripheral system that staff used simply because they had …
ERP Software Implementation Program Management
Objective Our client, an engineering, building and construction company, was in the process of rolling out a new ERP system. They’d encountered many challenges with the project. The business roll-out included nineteen reporting legal entities, covering a very diverse range of businesses. It required functionality across end to end building and construction. The internal PM had struggled with the process, …
ERP Upgrade Project Management
Objective Our client, a National Mechanical services provider, was keen to upgrade their whole-of-business ERP software to the most current release. They run a lean internal IT team, so knew that internally resourcing the project would be impossible. Additionally, due to the size of the business and the range of the functionality, they needed a detailed testing regime. They engaged …
Field Service Mobility Implementation
Objective A national provider of HVAC, fire and bundled MFEP Maintenance and Essential Services required the urgent implementation of a Field Service Mobility solution in order to meet their client needs. This project required both back-end and in-the-field process changes in order to successfully rollout the solution as well as meet client data requirements. We were asked to assist with …
Development of ERP to Field Service Software Integration
Objective A National Field Service business decided to implement an industry-specific service software solution, as a complement to their current company-wide ERP system. In particular, the service system needed to provide the capability for Field Service Mobility. The new system would provide the service front end, while the ERP would provide the financial and reporting back end. The business Senior …
Mining and Engineering Systems and Processes Review
Objective Our client, an engineering, mining services and industrial manufacturing Group, decided to use an industry downturn as an opportunity to address ERP issues, process failings and inconsistencies across their various companies. Senior management decided that the work they did now would put the business in a better place to take advantage of the eventual upturn. Their scoped project included …
Implementation of Mining Project Process Controls
We Objective A specialist manufacturer of key mining equipment realised they needed a more competitive approach in a tightening market. A large business change project was initiated. As part of this project, the business decided to review current operational systems processes and financial processes. Their aim? To optimise current ERP and provide more control over their mining projects. They engaged …
IT Infrastructure Review and Refresh
Objective A national construction firm had outgrown its IT infrastructure and IT management practices. We were engaged to provide assistance with development of short and long term IT strategy, leading to the eventual rollout of new infrastructure. Solution Delivery The Infrastructure review highlighted several areas for change or improvement, leading to the development of fourteen individual projects. These projects required …
Construction Business Merger & Acquisition Integration – UK
Objective A multi-location UK Construction business was acquired by an Australian-based multi-national. The brief was to integrate the UK businesses into the IT network and ERP system used by the rest of the Group. Solution Delivery There was a heavy reliance on inconsistent spreadsheet systems throughout the UK organisation. Significant analysis of all the spreadsheet systems was required, with an …
HVAC Services Business Merger
Objective A multi-national Construction and Services publicly listed entity needed to amalgamate four distinct Facilities Management operations into a single business unit. This involved physical relocation of two of the businesses, as well as operational and financial process discovery, documentation and re-engineering. Our brief was to successfully bring all the operations together into one business unit in a three month …
Integration of Electrical Acquisition
Objective An Australian-based multi-national required the ERP implementation and re-structure of a recently acquired $140m Electrical contracting and service business. The re-structure included establishing a centralised back office for Payroll, Accounts Receivable and Payables. There was a need to minimise the manual and spreadsheet based systems, as well as to introduce Inventory control processes. Our brief was to deliver these …
Software and Hardware Upgrade for Multi-National
Objective A software version upgrade was required for the ERP system of a 2000 user Australian-based multi-national. Due to the age of the incumbent server, a hardware upgrade was also required, which included a change to the underlying database structure. Solution Delivery The hardware and software upgrade had to occur simultaneously across nine countries. A complete operating system change was …