IT Vendor ManagementIT software vendors and their customers often speak different languages. Both sides gravitate to what they know.Businesses speak in functional business terms, while IT vendors speak technically, or in software solution terms. Conversations with your vendor can be frustrating for them and for you. They can be counter-productive, or can never actually reach a satisfactory result. Your IT …
Do you have the right ERP for your business?
One of the running jokes about ERP is that the business always thinks that the last software package was better than the current software package, even when everyone hated the last software package. After the initial honeymoon period of a new software implementation, it’s pretty common for staff to start to focus on the system flaws and what it does …
Our Services
Our ServicesAll of our staff are Solution Architects who specialise in composable design. Our aim is to design, build and deploy the IT solutions that your business needs. This means that we can design and implement Business Process Changes; resolve the issues stopping your existing software from working optimally; or source/develop New Software and System Integrations, to fill the functional …
What does a software vendor really mean when they say they can “integrate to anything”?
Over the last ten years we’ve seen a trend where businesses pick “best of breed” (BoB) software to meet process needs rather than trying to do everything in their ERP software. This is a great path to follow, as a BoB package will often provide the best software solution for a specific process. However, it only becomes truly optimal if …
Is Paper Burying your Business and is Document Management software the solution?
Generating paper forms has become one of the most frequent, recurring actions in modern offices. We print everything – emails, reports, invoices, spreadsheet data, letters, customer correspondence – the idea of the printed copy being that we have tangible, physical representation that an action has occurred, or confirmation that a task needs to take place. In many circumstances, a hard …
Learning to “Speak Software Vendor”
Software vendors… you love them, but you hate them. A lot of customers tend to have a vendor “war story” and unfortunately, often let it bias their relationship with their vendor. Customers can have long memories when it comes to vendor issues and the “small upgrade incident of 2010”, often escalates as it gets re-told over the years. We often …