Objective Our client, a multi-discipline infrastructure services partner, had recently been through a Field Service Mobility Selection process. They wanted to develop a bespoke Field Service Mobility solution. This was their third attempt at implementing this type of software. The last two attempts had failed, based on their lack of functional and technical design requirements. This project ended up being …
System Selection to replace multiple legacy packages
Objective Our client had experienced a sustained period of growth, both organic and through acquisition. They already worked in Building Services, in a specific discipline. One of the intentions of the business growth was to expand the business range to include additional disciplines and different streams of work. The business was still family-run, with one of the three directors also …
Recruitment and On-boarding Systems Process Review
Objective Our client, a leader in Early Childhood Education and Care Services, had undergone a significant growth spurt, as well as dealing with the challenges inherent in the Covid lockdown environments. In particular, they had ongoing challenges in their recruitment processes, due to a generally lower level of potential candidates, combined with variable business processes in use by remotely working …
M&A ERP Harmonisation
Objective Our client, a vertically integrated telecommunications provider operating in Australia and New Zealand, had committed to its shareholders to streamline internal systems. We had completed an initial strategy document for them, that was then used to select the ERP to be used across the business. We were engaged to assist them with the rollout, working with the vendor as …
M&A Integration Strategy
Objective Our client, a vertically integrated communications provider operating in Australia and New Zealand, needed to streamline internal systems. Over several years they had embarked on an aggressive and quick acquisition cycle, with a final position of eighty-plus legal entities. The previous management team had used a merger and acquisition strategy that resulted in the use of three disparate ERP …
Database Cleanse and ERP Upgrade Management
Objective An ANZ business specialising in lifting and materials handling equipment suspected they were ineffectively running their chosen ERP. They couldn’t produce adequate Operational or Financial reports from the system. Users were regularly generating system errors. The ERP software was not actively working for the business. It had become a meaningless peripheral system that staff used simply because they had …
ERP Software Implementation Program Management
Objective Our client, an engineering, building and construction company, was in the process of rolling out a new ERP system. They’d encountered many challenges with the project. The business roll-out included nineteen reporting legal entities, covering a very diverse range of businesses. It required functionality across end to end building and construction. The internal PM had struggled with the process, …
Professional Services Business Software Selection
Objective Our client, an engineering consultancy engaged us to help them find new Project Management and Time-Tracking software. They’d recently and unsuccessfully moved from an unstable, home-grown projects systems (that they all loved) to a web-based replacement (that they all hated!). Both the legacy software and the new software were unworkable for the business. This caused severe roadblocks with billing …
Rectification of ERP Implementation
Objective An international multi-technical Services company had recently acquired a Construction and Services HVAC business. They had implemented them onto their ANZ-wide ERP software. The implementation was done through a Distributor of the ERP and had not gone well. There were issues with data take-on, inaccurate setup and functional gaps. The new business were unable to complete key processes in …
Facilitation of ERP Software Selection in a Multi-System Environment
Objective Our client, a market leading provider of critical maintenance services to the oil and gas sector in Australia, New Zealand and the Middle East, used internally developed operational and financial software. There were a lot of issues within the software and it had become a significant business risk. A Big Four consultancy provided them with a market review, but …
Supply Chain / Logistics Systems Review
Objective An international fashion house was stuck on a very old version of their legacy ERP. They’d been waiting several years for Global Head Office to fit them into an ERP upgrade project. In order to fill process gaps, they’d previously added several peripheral systems to their main ERP. They had minimal automated integration between systems. Most of the “integration …
Redevelopment of Business Critical ERP Customisations
Objective A National Transport business had been stuck on a very old legacy version of their ERP software. A change (or two) in ownership had meant that it had been impossible to get budget to upgrade to a more current version. Unfortunately, there were ongoing issues with badly designed legacy customisations, along with an outdated database infrastructure. They also had …
Mining and Engineering Systems and Processes Review
Objective Our client, an engineering, mining services and industrial manufacturing Group, decided to use an industry downturn as an opportunity to address ERP issues, process failings and inconsistencies across their various companies. Senior management decided that the work they did now would put the business in a better place to take advantage of the eventual upturn. Their scoped project included …
Implementation of Mining Project Process Controls
We Objective A specialist manufacturer of key mining equipment realised they needed a more competitive approach in a tightening market. A large business change project was initiated. As part of this project, the business decided to review current operational systems processes and financial processes. Their aim? To optimise current ERP and provide more control over their mining projects. They engaged …
Multi-Industry Business Process Optimisation
Objective A government department initiated an ERP system upgrade project, which would span many version changes and therefore, many functional changes. The ERP system is used by multiple industry streams, some requiring customisation. The industry streams are very diverse – an engineering group, a dairy production facility, a laundry service, a print shop, a saw-mill and a meat production facility …
National Service Business Process Alignment
Objective A large National service business with multiple locations ran each office as though they were a distinct business. A shift in strategy determined that these locations had to change to operate as one consistent, consolidated group. They engaged us to assist them with reviewing and collating their current processes, as well as then developing a unified Future State. Solution …
Service Business KPI Reporting
Objective A national service business required a key report to be developed in order to provide Service Contract KPI data to a major customer. Their ERP vendor was capable of delivery, but both parties were having some issues communicating and understanding the needs and business drivers. The customer had been unable to initiate a confirmed engagement. They engaged us to …
Service Operations Optimisation
Objective Our client, an ANZ leader in physical security, had an Australia-based Service Call Centre. It was over-staffed, working under capacity and had a high cost base. Internal processes were widely inconsistent, data sharing was non-existent and key customer information was held at a personal level. They had decided to move the Call Centre overseas as a means to reduce …
Due Diligence Systems Review
Objective Our client specialises in Mechanical Services and had been considering the purchase of an additional Mechanical Services Field Service business. They had some concerns about the maturity of internal systems and processes. so they weren’t confident that the figures and data presented by the business were as robust as suggested. We were engaged to perform a detailed Systems Review, …
Infrastructure and Field Mobility Assessment
Objective A height safety and rope access business had identified operational issues arising from a lack of access to key documents for site staff. The ability to view and maintain safety documentation was business-critical and work was being compromised or delayed when this could not occur. We were engaged to provide them with a strategy to both manage and access …
Construction Business Merger & Acquisition Integration – UK
Objective A multi-location UK Construction business was acquired by an Australian-based multi-national. The brief was to integrate the UK businesses into the IT network and ERP system used by the rest of the Group. Solution Delivery There was a heavy reliance on inconsistent spreadsheet systems throughout the UK organisation. Significant analysis of all the spreadsheet systems was required, with an …
HVAC Services Business Merger
Objective A multi-national Construction and Services publicly listed entity needed to amalgamate four distinct Facilities Management operations into a single business unit. This involved physical relocation of two of the businesses, as well as operational and financial process discovery, documentation and re-engineering. Our brief was to successfully bring all the operations together into one business unit in a three month …
Integration of Electrical Acquisition
Objective An Australian-based multi-national required the ERP implementation and re-structure of a recently acquired $140m Electrical contracting and service business. The re-structure included establishing a centralised back office for Payroll, Accounts Receivable and Payables. There was a need to minimise the manual and spreadsheet based systems, as well as to introduce Inventory control processes. Our brief was to deliver these …