Objective Our Construction-industry client was about to start work on a new large-scale project, as part of an equal Joint-Venture. They asked us to assist them with determining best process for long-term management of the Joint Venture project. The processes had to cover the business and software needs of both the involved parties. We had to provide a process which …
Service Management Software Selection
Objective Our client works in Mechanical Services Field Service and had worked closely with their Service Management Software vendor for many years. They had paid for many changes to the core product, which were specifically aimed at market distinction. Unfortunately, their Service Software vendor wanted to move away from an on-premise model to a cloud-based offering. In order to do …
Business-Specific Field Service Mobility Application
Objective Our Field Services client specialises in Mechanical Services. The National Service Manager (NSM) was looking for a Field Service Mobility solution. There was an App option which was part of the Service module in their ERP, but it didn’t meet their process needs. He had found alternative options, but they all required use of the accompanying Field Service Management …
Supplier Catalogue Software – direct to Project Construction Materials
Objective Our Construction industry client had ongoing challenges with the way their ERP allowed them to record project materials. They had a mix of quantity-tracked warehouse items, tracked consumables and supplier items price lists used for procurement. They had previously attempted to work around their ERP software shortcomings by recording every item as a system inventory item. However, over time …
Construction Industry Time Capture App and Time Management Web Portal
Objective Our client is a leader in Construction Services. They had some challenges identifying a Time Capture software package, which could allow for their specific process requirements. The new system needed to integrate to their ERP software. It also had to capture additional information for site project times, which was functionality not currently available in their ERP. We had prior …
System Selection to replace multiple legacy packages
Objective Our client had experienced a sustained period of growth, both organic and through acquisition. They already worked in Building Services, in a specific discipline. One of the intentions of the business growth was to expand the business range to include additional disciplines and different streams of work. The business was still family-run, with one of the three directors also …
Recruitment and On-boarding Systems Process Review
Objective Our client, a leader in Early Childhood Education and Care Services, had undergone a significant growth spurt, as well as dealing with the challenges inherent in the Covid lockdown environments. In particular, they had ongoing challenges in their recruitment processes, due to a generally lower level of potential candidates, combined with variable business processes in use by remotely working …
Rectify and Expand simPRO to ERP Integration
Objective Our Construction-industry client had a pre-existing integration built between simPRO and their ERP system. This integration had been built by their ERP vendor for them and was reliant on having IBM middleware in place, hosted by their ERP vendor. We had been involved in the original work to develop process and data translation for the integration and at the …
M&A ERP Harmonisation
Objective Our client, a vertically integrated telecommunications provider operating in Australia and New Zealand, had committed to its shareholders to streamline internal systems. We had completed an initial strategy document for them, that was then used to select the ERP to be used across the business. We were engaged to assist them with the rollout, working with the vendor as …
Bespoke Client Asset Repair Software
Objective Our client specialises in repairs of customer owned, mobile assets and equipment, predominantly from within the Mining industry. Over time, they had developed some specific internal and external processes that had become critical to meeting customer requirements, but were managing these requirements in Excel. They searched for an “off the shelf” software package that covered these industry-specific requirements, but …
Construction AP Automation – Concur
Objective Our Construction-based client chose to to implement the SAP Concur Invoice system and integrate it to their Enterprise Management software. The integration required a two-way feed, sending Supplier Account details and Purchase Orders from their ERP to Concur Invoice, and approved invoice data from Concur Invoice back into their ERP. Senior Management knew that most AP Automation software is …
eCommerce ERP Integration
Objective Our client, an ANZ business specialising in lifting and materials handing equipment, realised they need a B2B sales platform in order to better manage their customer needs. They initially embarked on a review of out-of-the-box eCommerce platforms, pre-built to work with their internal ERP. This process occurred in conjunction with their ERP vendor, however, their ERP vendor struggled to …
M&A Integration Strategy
Objective Our client, a vertically integrated communications provider operating in Australia and New Zealand, needed to streamline internal systems. Over several years they had embarked on an aggressive and quick acquisition cycle, with a final position of eighty-plus legal entities. The previous management team had used a merger and acquisition strategy that resulted in the use of three disparate ERP …
Database Cleanse and ERP Upgrade Management
Objective An ANZ business specialising in lifting and materials handling equipment suspected they were ineffectively running their chosen ERP. They couldn’t produce adequate Operational or Financial reports from the system. Users were regularly generating system errors. The ERP software was not actively working for the business. It had become a meaningless peripheral system that staff used simply because they had …
Development of Fit for Purpose AP Automation Workflow
Objective Our client, a government department encompassing multiple industries, needed an AP Automation solution that allowed users to accurately rectify errors or mismatches within their ERP. Their current system provided a similar function, but also allowed Finance users to override system controls and create process issues for the Operational teams. They engaged us to provide a functional and technical specification …
ERP Software Implementation Program Management
Objective Our client, an engineering, building and construction company, was in the process of rolling out a new ERP system. They’d encountered many challenges with the project. The business roll-out included nineteen reporting legal entities, covering a very diverse range of businesses. It required functionality across end to end building and construction. The internal PM had struggled with the process, …
Professional Services Business Software Selection
Objective An engineering consultancy had recently unsuccessfully moved from an unstable, home-grown projects systems to a web-based replacement. Both the legacy software and the new software were unworkable for the business. This caused severe roadblocks with billing and project management. They engaged us to assist the business with identifying key processes and requirements, then going to market to identify the …
Rectification of ERP Implementation
Objective An international multi-technical Services company had recently acquired a Construction and Services HVAC business. They had implemented them onto their ANZ-wide ERP software. The implementation was done through a Distributor of the ERP and had not gone well. There were issues with data take-on, inaccurate setup and functional gaps. The new business were unable to complete key processes in …
Facilitation of ERP Software Selection in a Multi-System Environment
Objective Our client, a market leading provider of critical maintenance services to the oil and gas sector in Australia, New Zealand and the Middle East, used internally developed operational and financial software. There were a lot of issues within the software and it had become a significant business risk. A Big Four consultancy provided them with a market review, but …
ERP Upgrade Project Management
Objective Our client, a National Mechanical services provider, was keen to upgrade their whole-of-business ERP software to the most current release. They run a lean internal IT team, so knew that internally resourcing the project would be impossible. Additionally, due to the size of the business and the range of the functionality, they needed a detailed testing regime. They engaged …
Concur Expense Management Integration
Objective Our client decided to implement the Concur Expense Management system. They wanted to integrate the software to their Enterprise Management software. This meant that they wanted to automate the dynamic selection lists in Concur, as well as send the approved expense claims and corporate credit card reconciliations for payment into the ERP. They engaged us to design and build …
Field Service Mobility Implementation
Objective A national provider of HVAC, fire and bundled MFEP Maintenance and Essential Services required the urgent implementation of a Field Service Mobility solution in order to meet their client needs. This project required both back-end and in-the-field process changes in order to successfully rollout the solution as well as meet client data requirements. We were asked to assist with …
Supply Chain / Logistics Systems Review
Objective An international fashion house was stuck on a very old version of their legacy ERP. They’d been waiting several years for Global Head Office to fit them into an ERP upgrade project. In order to fill process gaps, they’d previously added several peripheral systems to their main ERP. They had minimal automated integration between systems. Most of the “integration …
Redevelopment of Business Critical ERP Customisations
Objective A National Transport business had been stuck on a very old legacy version of their ERP software. A change (or two) in ownership had meant that it had been impossible to get budget to upgrade to a more current version. Unfortunately, there were ongoing issues with badly designed legacy customisations, along with an outdated database infrastructure. They also had …
Integration of Corrigo with ERP / Service software
Objective Our client needed to seamlessly integrate the Corrigo Facilities Management Platform with their internal ERP and Service software. They were a National provider of HVAC, fire and bundled MFEP Maintenance and Essential Services. The integration had to encompass accurate data management between systems, so that the client-internal software received required inputs for user processes. It also had to include …
Mining and Engineering Systems and Processes Review
Objective Our client, an engineering, mining services and industrial manufacturing Group, decided to use an industry downturn as an opportunity to address ERP issues, process failings and inconsistencies across their various companies. Senior management decided that the work they did now would put the business in a better place to take advantage of the eventual upturn. Their scoped project included …
Implementation of Mining Project Process Controls
We Objective A specialist manufacturer of key mining equipment realised they needed a more competitive approach in a tightening market. A large business change project was initiated. As part of this project, the business decided to review current operational systems processes and financial processes. Their aim? To optimise current ERP and provide more control over their mining projects. They engaged …
Multi-Industry Business Process Optimisation
Objective A government department initiated an ERP system upgrade project, which would span many version changes and therefore, many functional changes. The ERP system is used by multiple industry streams, some requiring customisation. The industry streams are very diverse – an engineering group, a dairy production facility, a laundry service, a print shop, a saw-mill and a meat production facility …
National Service Business Process Alignment
Objective A large National service business with multiple locations ran each office as though they were a distinct business. A shift in strategy determined that these locations had to change to operate as one consistent, consolidated group. They engaged us to assist them with reviewing and collating their current processes, as well as then developing a unified Future State. Solution …
Bespoke Business Software Design
Objective An insurance-affiliated Building Services company had outgrown existing systems and wanted to extend current back office processes into the field. The highly specific industry requirements meant that bespoke design was required. They engaged us to help them document their solutions requirements, as well as determine best options for their Field Service Strategy. Solution Delivery We defined and documented current …
Service Operations Optimisation
Objective An Australia-based Service Call Centre for security industry was over-staffed, working under capacity and had a high cost base. Internal processes were widely inconsistent, data sharing was non-existent and key customer information was held at a personal level. The customer had decided to move the Call Centre overseas as a means to reduce the cost base, but was encountering …
Optimising ERP to Streamline Business Process
Objective The business owners had acquired their business upon exit from a larger, multi-national, entity and had inherited an ERP configured for a more complex environment. The owners were seeking to remove complexity, unnecessary customisations and system restrictions that were causing process roadblocks. It was also seen as an opportunity to improve the system efficiency and make use of functionality …
Infrastructure and Field Mobility Assessment
Objective A height safety and rope access business had identified operational issues arising from a lack of access to key documents for site staff. The ability to view and maintain safety documentation was business-critical and work was being compromised or delayed when this could not occur. We were engaged to provide them with a strategy to both manage and access …
Construction Business Merger & Acquisition Integration – UK
Objective A multi-location UK Construction business was acquired by an Australian-based multi-national. The brief was to integrate the UK businesses into the IT network and ERP system used by the rest of the Group. Solution Delivery There was a heavy reliance on inconsistent spreadsheet systems throughout the UK organisation. Significant analysis of all the spreadsheet systems was required, with an …
HVAC Services Business Merger
Objective A multi-national Construction and Services publicly listed entity needed to amalgamate four distinct Facilities Management operations into a single business unit. This involved physical relocation of two of the businesses, as well as operational and financial process discovery, documentation and re-engineering. Our brief was to successfully bring all the operations together into one business unit in a three month …
Integration of Electrical Acquisition
Objective An Australian-based multi-national required the ERP implementation and re-structure of a recently acquired $140m Electrical contracting and service business. The re-structure included establishing a centralised back office for Payroll, Accounts Receivable and Payables. There was a need to minimise the manual and spreadsheet based systems, as well as to introduce Inventory control processes. Our brief was to deliver these …