Objective Our client had experienced a sustained period of growth, both organic and through acquisition. They already worked in Building Services, in a specific discipline, but through acquisition that encompassed different streams of work. The business was still family-run, with one of the three directors also being in charge of Operations and business improvements. Their strategy with the acquired/ new …
Recruitment and On-boarding Systems Process Review
Objective Our client, a leader in Early Childhood Education and Care Services, had undergone a significant growth spurt, as well as dealing with the challenges inherent in the Covid lockdown environments. In particular, they had ongoing challenges in their recruitment processes, due to a generally lower level of potential candidates, combined with variable business processes in use by remotely working …
Rectify and Expand simPRO to ERP Integration
Objective Our Construction-industry client had a pre-existing integration built between simPRO and their ERP system. This integration had been build by their ERP vendor for them and was reliant on having IBM middleware in place, hosted by their ERP vendor. We had been involved in the original work to develop process and data translation for the integration and at the …
M&A ERP Harmonisation
Objective Our client, a vertically integrated telecommunications provider operating in Australia and New Zealand, had committed to its shareholders to streamline internal systems. We had completed an initial strategy document for them, that was then used to select the ERP to be used across the business. We were engaged to assist them with the rollout, working with the vendor as …
Bespoke Client Asset Repair Software
Objective Our client specialises in repairs of customer owned, mobile assets and equipment, predominantly from within the Mining industry. Over time, they had developed some specific internal and external processes that had become critical to meeting customer requirements, but were managing these requirements in Excel. They searched for an “off the shelf” software package that covered these industry-specific requirements, but …
Construction AP Automation
Objective Our Construction-based client chose to to implement the SAP Concur Invoice system and integrate it to their Enterprise Management software. The integration required a two-way feed, sending Supplier Account details and Purchase Orders from their ERP to Concur Invoice, and approved invoice data from Concur Invoice back into their ERP. They were aware that most AP Automation software is …
eCommerce ERP Integration
Objective Our client, an ANZ business specialising in lifting and materials handing equipment, realised they need a B2B sales platform in order to better manage their customer needs. They initially embarked on a review of out-of-the-box eCommerce platforms, pre-built to work with their internal ERP. This process occurred in conjunction with their ERP vendor, however, their ERP vendor struggled to …
Project and Change Management – Netsuite Professional Services
Objective Our client, an engineering consultancy, had recently selected a new billing and project management software system – Netsuite. The new software was to replace an unsuccessfully implemented replacement for an old, home-grown projects system. While the original system was unstable, it had been universally loved by the directors and staff, while the interim replacement was universally hated. Additionally, the …
M&A Integration Strategy
Objective Our client, a vertically integrated communications provider operating in Australia and New Zealand, needed to streamline internal systems. Over several years they had embarked on an aggressive and quick acquisition cycle, with a final position of eighty-plus legal entities. The merger and acquisition strategy of previous management had resulted in three disparate ERP systems being used within the Group. …
Database Cleanse and Upgrade Management
Objective An ANZ business specialising in lifting and materials handing equipment suspected they were ineffectively running their chosen ERP. They could not produce adequate operational or financial reports from the system and users were regularly generating system errors. The software was not actively working for the business, but had become a meaningless peripheral that staff used simply because they had …
Development of Fit for Purpose AP Automation Workflow
Objective Our client, a government department encompassing multiple industries, needed an AP Automation solution that allowed users to accurately rectify errors or mismatches within their ERP. Their current system provided a similar function, but also allowed Finance users to override system controls and create process issues for the Operational teams. We were engaged to provide a functional and technical specification …
Software Implementation Program Management
Objective Our client, an engineering, building and construction company, was in the process of rolling out a new ERP system and had encountered many challenges with the project. The business roll-out included nineteen reporting legal entities, covering a very diverse range of businesses and required functionality across end to end building and construction. The internal PM had struggled with the …
Professional Services Business Software Selection
Objective An engineering consultancy had recently unsuccessfully moved from an unstable, home-grown projects systems to a web-based replacement. Both the legacy software and the new software were unworkable for the business, causing severe roadblocks with billing and project management. We were engaged to assist the business with identifying key processes and requirements, then going to market to identify the most …
Rectification of ERP Implementation
Objective An international multi-technical Services company had recently acquired a Construction and Services HVAC business and implemented them onto their ANZ-wide ERP software. The implementation was done through a Distributor of the ERP and had not gone well. There were issues with data take-on, inaccurate setup and functional gaps, that had left the new business unable to complete key processes …
Facilitation of ERP Software Selection in a Multi-System Environment
Objective Our client, a market leading provider of critical maintenance services to the oil and gas sector in Australia, New Zealand and the Middle East, recognised the business risk their internally developed operational and financial systems posed. After a Big Four consultancy market review was delivered, we were engaged to present options for implementing a yet to be selected, market …
Project Management of ERP Upgrade
Objective Our client, a National Mechanical services provider, was keen to upgrade their whole-of-business ERP software to the most current release. They run a lean internal IT team, so knew that internally resourcing the project would be impossible. Additionally, due to the size of the business and the range of the functionality, a detailed testing regime would need to be …
Field Service Mobility Implementation
Objective A national provider of HVAC, fire and bundled MFEP Maintenance and Essential Services required the urgent implementation of a Field Service Mobility solution in order to meet their client needs. This project required both back-end and in-the-field process changes in order to successfully rollout the solution as well as meet client data requirements. We were asked to assist with …
Supply Chain / Logistics Systems Review
Objective A fashion brand was stuck on a very old version of their legacy ERP, waiting several years for Global Head Office to fit them into an ERP upgrade project. In order to fill process gaps, they had previously added several peripheral systems to their main ERP. All the systems were connected through manual integration, with minimal automated integration. They …
Redevelopment of Business Critical ERP Customisations
Objective A national transport business had been stuck on a very old legacy version of their ERP software. A change (or two) in ownership had meant that it had been impossible to get budget to upgrade to a more current version. Unfortunately, issues with cutomisations added during the initial implementation led to a bad design, along with an outdated database …
Integration of Corrigo with ERP / Service software
Objective A national provider of HVAC, fire and bundled MFEP Maintenance and Essential Services required the ability to seamlessly integrate the Corrigo Facilities Management Platform with their internal ERP and Service software. The integration had to encompass accurate data management between systems, ensuring the client-internal software received required inputs for user processes; and cover Customer Contract specific needs. Solution Delivery …
Development of ERP to Field Service Software Integration
Objective A national service business decided to implement an industry-specific service software solution, as a complement to their current company-wide ERP system. In particular, the service system would provide the capability for field service mobility. The new system would provide the service front end, while the ERP would provide the financial and reporting back end. Management realised that in order …
Industry Downturn – Systems and Processes Review
Objective Our client, an engineering, mining services and industrial manufacturing Group, decided to use an industry downturn as an opportunity to address certain ERP and process failings and inconsistencies across their various companies. While there would be some cost for them to do this work, senior management felt that the work they did now would better place them to take …
Implementation of Project Controls Processes
Objective A specialist manufacturer of key mining equipment realised they needed a more competitive approach in a tightening market. A large business change project was initiated and as part of this, the business decided to review current operational systems processes and financial processes, with the aim to optimise current ERP and provide more control over their mining projects Solution Delivery …
Multi-Industry Business Process Optimisation
Objective A government department initiated an ERP system upgrade project, which would span many version changes and therefore, many functional changes. The ERP system is used by multiple industry streams, some requiring customisation, and spans the diversity of an engineering group, a dairy production facility, a laundry service, a print shop, a saw-mill and a meat production facility (to name …
National Service Business Process Alignment
Objective A large national service business with multiple locations ran each office as though they were a distinct business. A shift in strategy determined that these locations had to change to operate as one consistent, consolidated group. We were engaged to assist them with reviewing and collating their current processes, as well as then developing a unified Future State. Solution …
Enhanced Service Business KPI Reporting
Objective A national service business required a key report to be developed in order to provide Service Contract KPI data to a major customer. Their ERP vendor was capable of delivery, but both parties were having some issues communicating and understanding the needs and business drivers. The customer had been unable to initiate a confirmed engagement. We were engaged to …
Design of Bespoke Business Software
Objective An insurance-affiliated Building Services company had outgrown existing systems and wanted to extend current back office processes into the field. The highly specific industry requirements meant that bespoke design was required. We were engaged to help the business document their solutions requirements as well as determine best options for their Field Service Strategy. Solution Delivery We defined and documented …
Service Operations Optimisation
Objective An Australia-based Service Call Centre for security industry was over-staffed, working under capacity and had a high cost base. Internal processes were widely inconsistent, data sharing was non-existent and key customer information was held at a personal level. The customer had decided to move the Call Centre overseas as a means to reduce the cost base, but was encountering …
Due Diligence Business Systems Review
Objective A detailed systems review, including both IT systems and business process, needed to be conducted as part of Due Diligence for purchase of a Service-based business. The customer required deep-dive information to be collated in a short time frame, with limited access to key staff. We were engaged to do this for the buyer. Solution Delivery A face-to-face formal …
Optimising ERP to streamline business process
Objective The business owners had acquired their business upon exit from a larger, multi-national, entity and had inherited an ERP configured for a more complex environment. The owners were seeking to remove complexity, unnecessary customisations and system restrictions that were causing process roadblocks. It was also seen as an opportunity to improve the system efficiency and make use of functionality …
Infrastructure and Field Mobility Assessment
Objective A height safety and rope access business had identified operational issues arising from a lack of access to key documents for site staff. The ability to view and maintain safety documentation was business-critical and work was being compromised or delayed when this could not occur. We were engaged to provide them with a strategy to both manage and access …
Merger & Acquisition Integration – UK
Objective A multi-location UK Construction business was acquired by an Australian-based multi-national. The brief was to integrate the UK businesses into the IT network and ERP system used by the rest of the Group. Solution Delivery There was a heavy reliance on inconsistent spreadsheet systems throughout the UK organisation. Significant analysis of all the spreadsheet systems was required, with an …
HVAC Services Business Merger
Objective A multi-national Construction and Services publicly listed entity needed to amalgamate four distinct Facilities Management operations into a single business unit. This involved physical relocation of two of the businesses, as well as operational and financial process discovery, documentation and re-engineering. Our brief was to successfully bring all the operations together into one business unit in a three month …
Integration of Electrical Acquisition
Objective An Australian-based multi-national required the ERP implementation and re-structure of a recently acquired $140m Electrical contracting and service business. The re-structure included establishing a centralised back office for Payroll, Accounts Receivable and Payables. There was a need to minimise the manual and spreadsheet based systems, as well as to introduce Inventory control processes. Our brief was to deliver these …
Software and Hardware Upgrade for Multi-National
Objective A software version upgrade was required for the ERP system of a 2000 user Australian-based multi-national. Due to the age of the incumbent server, a hardware upgrade was also required, which included a change to the underlying database structure. Solution Delivery The hardware and software upgrade had to occur simultaneously across nine countries. A complete operating system change was …
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